Privacy Policy

We care about your privacy, so we have developed this privacy policy to explain how we collect, use and protect your information when you use our website and app. Please read this privacy policy carefully and confirm that you fully understand and agree to this privacy policy before using our services. If you have any questions or comments about this privacy policy, please feel free to contact us.


What information do we collect

When you use our website and app, we may collect the following types of information:

  • The information you provide to us voluntarily, such as your name, email, address, phone number, payment information, etc. when you register an account, fill out a form, order a product, participate in an activity, contact customer service, etc.
  • The information that is automatically generated or sent to us when you use our services, such as your device information (such as device model, operating system, IP address, etc.), browser information (such as browser type, settings, cookies, etc.), service usage information (such as visit time, page, click, etc.), location information (such as GPS coordinates or location based on WiFi and base stations, etc.).
  • The information we obtain from third-party partners, such as your personal profile, contacts, etc. when you log in to our services through social media platforms; or we may obtain information about your interests, preferences, behavior, etc. from other partners who provide data analysis or advertising services.


Why we collect this information

We collect and use your information for the following purposes:

  • To provide you with our services, such as processing your orders, shipping, payment, returns and exchanges, etc.
  • To improve and optimize our services, such as adjusting the layout and design of our website and app, developing new features and products, testing and fixing errors, etc.
  • To communicate with you and respond to your needs, such as sending you order status, logistics information, promotional activities, surveys, etc., or dealing with your inquiries, complaints, suggestions, etc.
  • To protect our and your legitimate rights and interests, such as preventing and handling fraud, abuse, infringement and other acts, maintaining the security of our website and app, complying with laws and regulations and regulatory requirements, etc.
  • To show you more relevant content and ads that match your needs and interests,such as recommending related products or services based on your browsing history, purchase history, location information, etc., or showing you relevant ads from affiliates or third parties.


How we protect this information

We take the security of your information very seriously, so we have adopted various technical and managerial measures to protect your information from unauthorized access, use, disclosure, modification or destruction. For example:

  • We use encryption technology to transmit and store your sensitive information, such as passwords, payment information, etc.
  • We use firewalls, intrusion detection systems and other technologies to prevent malicious attacks and intrusions.
  • We limit the access and use of your information by our employees and partners, and require them to comply with strict confidentiality obligations and security standards.
  • We regularly review our collection, storage and processing methods to adapt to technological and legal changes.

Despite our efforts to protect your information, please also note that due to the nature of the internet, no security measure is absolutely perfect or impenetrable. If any event affecting the security of your information occurs, we will notify you in a timely manner and take appropriate measures in accordance with laws and regulations and regulatory requirements.


How we share this information with third parties

We will not sell or rent your information to any third party, unless we have your consent or authorization. We may share your information with third parties in the following situations:

  • In order to provide you with our services, we may share your information with partners who provide logistics, payment, data analysis, advertising and other services, so that they can provide you and us with corresponding services. These partners can only use your information within the scope authorized by us, and must comply with this privacy policy and other relevant confidentiality and security regulations.
  • In order to protect our and your legitimate rights and interests, we may disclose your information to relevant third parties (such as law enforcement agencies, judicial institutions, arbitration institutions, etc.) when required or permitted by laws and regulations or regulatory authorities.
  • In order to conduct business restructuring, merger, acquisition, sale or other transactions, we may disclose your information to relevant third parties (such as potential buyers, sellers, advisors, etc.), but we will require them to comply with appropriate confidentiality obligations and only continue to use or retain your information after the transaction is completed.


What rights and choices do you have

We respect and protect your right to control your own information, so you can exercise your rights and choices in the following ways:

  • You can create, update or delete your information by registering an account, modifying your profile, setting your preferences, etc.
  • You can view or export your information by accessing your order history, browsing history, favorites, etc.
  • You can request us to correct, supplement or delete your information by contacting customer service, sending an email, etc.
  • You can refuse or revoke your consent for some data processing methods (such as personalized advertising) by unsubscribing：support@outdoorgearexport.com