Product

Q: What brands and types of outdoor products do you have? 

A: We have a variety of brands and types of outdoor products, including tents, sleeping bags, backpacks, clothing, shoes, accessories and more. You can browse our product catalog on our website, or use the search function to find what you want.

Q: Are your outdoor products authentic? Do you have quality assurance?

 A: Our outdoor products are authentic and purchased from regular channels. We have a complete quality inspection and assurance system. We promise that if you receive any product with quality issues, We will do our best to provide you with return, exchange, or repair services.

Q: How are your product prices?

A: Our product prices are fair and reasonable. We adjust them according to the market situation and the discounts from the suppliers. We also regularly launch promotional activities and coupons to let you enjoy more benefits.

Order for goods

Q: How do I place an order on your website?

A: You can register an account on our website.Then, you can select the products you want to buy on our website, add them to the shopping cart, fill in the shipping address and payment method, confirm the order and pay. We will ship your order as soon as possible after receiving it, and notify you of the logistics information by text message or email.

Q: Can I modify or cancel my order? 

A: You can check your order status on our website, and modify or cancel your order before it is shipped. If your order has been shipped, you can contact our customer service staff, and we will try our best to help you. Please note that modifying or canceling an order may incur some fees or delays.

Returns and exchanges

Q: What is your return and exchange policy? 

A: We offer you a flexible return and exchange policy. If you are not satisfied with the products you received, or if there are any quality issues with the products, you can contact us to apply for a return or exchange within 15 days after receiving them. Please make sure that the products are unused, undamaged, and keep the original packaging and tags. We will arrange the return and exchange process for you, and bear the related costs.However, it should be noted that some products do not support returns or exchanges. If you have any further questions, please contact us.

Q: How do I apply for a return or exchange? 

A:You can also directly call our customer service phone number, or send an email to our customer service email address, to apply for a return or exchange.

After-sale service

Q: What kind of after-sales service do you provide? 

A: We provide you with professional after-sales service, including product repair, maintenance, cleaning and more. If you encounter any problems with the products you purchased during normal use, you can contact us within the warranty period, and we will arrange a free repair service for you. If you need to maintain or clean the products, you can contact us, and we will provide you with reasonable fees and service processes according to the type and condition of the products.However, it should be noted that some products do not support after-sales service. If you have any further questions, please contact us.